FAQ

Frequently Asked Questions

1. What services do you offer?

We offer a variety of services designed to support seniors and their families, including system navigation, planning for end-of-life, personal care, meal services, emergency planning, transportation options, family support, and more. To help navigate in the various aspects of life as listed, we provide customized planning packages based on the following 3, 6, and 12 months, and offer ongoing support options such as weekly, biweekly, and monthly check-ins.

2. How do your planning packages work?

Our planning packages are customized to meet your unique needs. Whether you choose a 3-month, 6-month, or 12-month package, we provide hands-on support in key areas such as personal care, meal services, end-of-life planning, and transportation. Each package includes a meeting to explore concerns, interests and questions with an Epilogue specialist and a review session once a plan has been built to review the suggestions.

3. What if I don't like the plan or am not comfortable with the suggestions?

The plan that is suggested is never set in stone and is merely a proposal. By working with an Epilogue specialist, the focus is expanding your knowledge of the support available and finding the specific support that may be more beneficial or applicable to you. At Epilogue, we are not responsible for signing you up for the activities or opportunities that are suggested but can support with arranging transportation or helping with sign-ups. If the plan is not to your liking, further resources can be suggested but can be limited at the discretion of the Epilogue specialist. 

4. Can I add additional ongoing support to my planning package?

Yes, you can add ongoing support on a monthly, biweekly, weekly, or weekday basis. This includes options for check-ins, appointment management, family dynamic sessions, and emergency planning support. These services can be added on a recurring payment model and can be paused or canceled at any time.

5. What are family dynamic sessions?

Family dynamic sessions are designed to help navigate differing goals or concerns within the family. These sessions are useful for providing updates to Powers of Attorney (POAs), addressing family concerns, and ensuring everyone is on the same page when it comes to supporting your loved one. These sessions are available as part of our Weekly Check-In add-ons.

6. Is your service available in all areas?

Our services are currently only available to seniors and families in Halton and Hamilton. 

7. Do you offer services outside of planning sessions, such as companionship or transportation?

While we provide a range of practical and administrative services, we do not personally provide companionship or personal transportation outside of the outlined services. Our goal is to ensure you have the resources and support needed to navigate life's transitions, but we focus on system navigation, planning, and coordination, rather than emotional companionship.

8. What are your fees?

Fees vary depending on the service or package you choose. Each of our planning sessions and add-ons is priced based on the level of support and time required. We will provide a clear outline of fees during your initial consultation to ensure full transparency.

9. How do I purchase a personalized plan package?

Once you have chosen the specific package you would like, click on the "Book now" button on the right side. This button will provide a pop-up of our availability calendar. Choose the best date and time for you (make sure to write it down on your personal calendar). Once the time is chosen, further details will be required, such as name, phone number and address if necessary. Fill out all required information and select "Confirm booking" button. At this point, the booking hasn't been finalized and has only been added to your cart. The system will take you to the checkout page. Follow the prompt to submit payment. Once received by our team, we will call or email with a personal confirmation of the appointment date and time. If you would prefer to book another way or are having technical difficulties, please reach out to us at hello@epilogue.support or call at 289-270-7676.

10. How do I get started?

Getting started is easy! Simply schedule a free 20-minute chat to learn more about our services, ask any questions you may have, and determine which package or support option is best for you. From there, we’ll work together to create a personalized plan tailored to your needs.

For further questions, please email us at hello@epilogue.support and call at 289-270-7676.