FAQ

Frequently Asked Questions

1. What services do you offer?

We offer a variety of services designed to support seniors and their families, including system navigation, planning for end-of-life, personal care, meal services, emergency planning, transportation options, family support, and more. To help navigate in the various aspects of life as listed, we provide customized planning packages based on the number of areas of concerns, and offer ongoing support options such as weekly, biweekly, and monthly check-ins.

2. How do your planning packages work?

Our planning packages are customized to meet your unique needs. We provide hands-on support in key areas such as personal care, meal services, end-of-life planning, and transportation. Each package includes a meeting to explore concerns, interests and questions with an Epilogue specialist, a review session once a plan has been built to review the suggestions, and monthly check-ins (number varies based on package) to see how you are doing.

3. What if I don't like the plan or am not comfortable with the suggestions?

The plan that is suggested is never set in stone and is merely a proposal. By working with an Epilogue specialist, the focus is expanding your knowledge of the support available and finding the specific support that may be more beneficial or applicable to you. At Epilogue, we are not responsible for signing you up for the activities or opportunities that are suggested but can support with arranging transportation or helping with sign-ups. If the plan is not to your liking, further resources can be suggested but can be limited at the discretion of the Epilogue specialist. 

4. Can I add additional ongoing support to my planning package?

Yes, you can add ongoing support on a monthly, biweekly, weekly, or weekday basis. This includes options for check-ins, appointment management, family dynamic sessions, and emergency planning support. These services can be added on a recurring payment model and can be paused or canceled at any time.

5. What are family dynamic sessions?

Family dynamic sessions are designed to help navigate differing goals or concerns within the family. These sessions are useful for providing updates to Powers of Attorney (POAs), addressing family concerns, and ensuring everyone is on the same page when it comes to supporting your loved one. These sessions are available as part of our Weekly Check-In add-ons.

6. Is your service available in all areas?

Our services are currently available to seniors and families in Halton, Hamilton and Peel. If you are outside of these areas but within Ontario, Canada, feel free to reach out as we may be able to provide a recommendation to someone who can support you.

7. Do you offer services outside of planning sessions, such as transportation or housekeeping?

While we provide a range of practical and administrative services, we do not personally provide housekeeping or personal transportation outside of the outlined services. Our goal is to ensure you have the resources and support needed to navigate life's transitions. We focus on system navigation, planning, coordination, and emotional companionship but will help arrange housekeeping and transportation services for you.

8. What are your fees?

Fees vary depending on the service or package you choose. Each of our planning sessions and add-ons is priced based on the level of support and time required. We will provide a clear outline of fees during your initial consultation to ensure full transparency.

9. How do I purchase a personalized plan package?

Once you have chosen the specific package you would like, please reach out to us at hello@epilogue.support, call 289-270-7676 or use the live chat feature on our website. Our complementary call can be booked through our website but to book extended time or for more information, please reach out to us directly.

10. How do I get started?

Getting started is easy! Simply schedule a introductory chat to learn more about our services, ask any questions you may have, and determine which package or support option is best for you. From there, we’ll work together to create a personalized plan tailored to your needs.

For further questions, please email us at hello@epilogue.support and call at 289-270-7676.